Shipping & Return Policy
ALL SALE Items and DISCOUNTED Items are FINAL SALE.
ONLINE AND IN STORE RETURNED ITEMS ARE ONLY OFFERED STORE CREDIT. WE DO NOT ISSUE CASH/CARD REFUNDS TO YOUR ORIGINAL PAYMENT METHOD.
We know that sometimes you change your mind or need to try a different size or style. All items must be returned to us in brand new condition. Items must be in their unworn, unwashed, and smoke-free condition with tags attached, within 14 days from the payment date.
Please ship all returns to:
Chandler Country Store Returns Department
106 E. Main Street
Chandler, TX 75758
Returns may also be completed in store.
STORE CREDIT:
We want you to be able to find something you love. Once you return your items for store credit you will receive an e-mail with a code to use online or in store, or you will be given a gift card with your amount. This gift card can be used online or in store as well.
Chandler Country Store reserves the right to determine eligibility for returns and to update this policy and any time. If you have any questions regarding our return policy, feel free to call our store (903) 849-6881.
FINAL SALE ITEMS:
The following items are final sale and are not eligible for store credit:
- Any item that was purchased with a discount code/promotion/sale
- Any and all sale items
- Any items that are purchased from our market booths
- Jewelry
- Intimates (bralettes, swimwear, bodysuits)
- Sunglasses
- Hair Accessories
- Monograms and Decals
DISCOUNT CODES:
Discount codes may exclude some of our exclusive luxury brands including but not limited to Patagonia, Birkenstock, GameGuard, Hey Dude and Consuela.
DOMESTIC SHIPPING:
All purchases are shipped through the United States Postal Service (USPS) unless requested otherwise. All domestic purchases are given a tracking number for shoppers to be able to track their package's delivery date in an email. 5-7 business days is the shipping and processing time. Not including holidays. We are closed Sundays and start processing weekend orders on Monday in the order that they were received.
LOST OR STOLEN PACKAGES:
Chandler Country Store is NOT liable for packages that are lost or stolen and will not offer a refund. If you have an issue with a lost or stolen package you must call your local post office and file a claim or go to USPS.gov to file your claim. If you have any questions regarding this issue please email us at shopchandlercountrystore@gmail.com.
WE DO NOT CANCEL ORDERS
All items must be returned back to us within 14 days of being purchased with tags attached and receipt at your expense. We do not pay for the return shipping costs. Any item that does not follow our return policy will be shipped back to the customer at their expense. After 14 days, we are unable to accept returns on any purchase.
If you have any further questions about any of these guidelines please give us a call or email us!
106 E. Main St., Chandler, TX, 75758
903-849-6881
shopchandlercountrystore@gmail.com
THANK YOU!